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Patient Information Guide

Your introduction to MedCare, including quick information on your setup and how to contact us.

Written by Zac

Updated at January 12th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

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Table of Contents

Welcome to MedCare Equipment Company How We Can Help Medical / Surgical Equipment and Supplies Patient/Client Rights Your Rights Patient/Client Responsibilities Your Responsibilities Medicare Supplier Standards Our Locations Let Us Hear From You Our Mission and Vision Insurance Affiliates

Welcome to MedCare Equipment Company

A premiere provider of home medical equipment, supplies, and respiratory care products. As an innovative leader in home medical supplies and equipment, we thank you for the opportunity to help you meet the demands of daily living through our high quality, comprehensive services and products.

How We Can Help

Our professional staff is available to help you order equipment and supplies. Just call 1-800-503-5554, Sunday through Saturday 8am to 6pm.

For billing questions, call 1-800-503-5554, prompt 5, Monday through Friday, 8am to 4:30pm.

A member of our clinical team is available for home follow-up visits as requested by an individual's physician.

When calling after business hours, please have your name/patient's name, address and telephone number ready along with the reason for the call. One of our MedCare staff will be happy to return your call.

Our certified technicians are available to perform equipment servicing that may be needed or to make changes ordered by your physician.

Medical / Surgical Equipment and Supplies

We offer a wide array of items, most of which will be delivered or shipped directly to you within 24 hours. Call 1-800-504-5554 for products, including:

 

Ambulatory Aids

Bariatric Products

Bath Safety Aids

Breast Pumps

Compression Hose

CPAP and BIPAP Machines and Supplies

CPM Machines

Hospital Beds

Incontinence Supplies

Nebulizers

Ostomy Supplies

Oxygen Concentrators / Portable Oxygen Supplies

Overbed Tables

Patient Lifts / Accessories

Phototherapy

Suction Machines

Trach Supplies

Ventilators

Wheelchairs

Wound Care Products

   

Patient/Client Rights

MedCare Equipment Company is committed to offering high quality home medical equipment, supplies and services to our patients/clients. We also believe that our patients, their families and caregivers are to be treated with dignity and respect. MedCare Equipment Company takes its role as a home medical equipment company most seriously. As a result, you have the right to:

  • Considerate, respectful and competent service.
  • Information about our service in a form that you and/or your family can reasonably be expected to understand.
  • Appropriate service regardless of your race, color, religion or natural origin.
  • Participate in decisions regarding your care.
  • Every consideration of privacy concerning your personal medical care program. All information pertaining to your care will be kept confidential.
  • Good quality service and high professional standards that is continually maintained and reviewed
  • Expect that all personnel are supervised by qualified persons. Supervisor can be contacted by calling 800-503-5554 during regular working hours.
  • To have our property treated with respect
  • An explanation of any rules and regulations of the company pertaining to your service. This includes the right to be fully informed in advance about the items and services for which you are responsible.
  • An explanation of your bill.
  • Be informed upon the start of services, of the company mechanism for receiving, reviewing and resolving complaints made by clients. You will not be subject to discrimination by reprisal as a result of filing a complaint.
  • Refuse all or part of your care to the extent permitted by law. You will be informed of the possible consequences of such action.
  • Recognize the rights of patients to have appropriate assessment for pain management regarding respiratory issues.
  • Assess the existence and, if so, the nature and intensity of the pain for respiratory issues.
  • Record the results of the assessment in a way that facilitates regular reassessment and follow-up of pain management for respiratory issues.

 

Additional Options for Concerns

If you feel your concerns are not adequately addressed or would prefer not to discuss issues with MedCare Equipment Company personnel, you may file a compliant with our accreditor, The Compliance Team, via their website (www.thecomplianceteam.org) or via phone at 1-888-291-5353.

 

 



Patient/Client Responsibilities

  • Give accurate and complete health information concerning your past illness, hospitalization, medication, allergies and other pertinent items.
  • Be at home at the time of the scheduled visit by the home delivery staff and/or respiratory therapist.
  • Learn how to use the equipment and perform procedures relevant to the use of equipment. Such procedures include, but are not limited to, the cleaning and maintenance for equipment as well as the proper storage of equipment and supplies.
  • Arrange for the services of a caretaker to be responsible for learning and assisting you with the use of equipment if necessary
  • Maintain a safe environment.
  • Report any problem with equipment immediately as instructed by the home delivery staff. Twenty-four hour emergency service is available by calling 800-503-5554.
  • Adhere to your home care plan of service/care/treatment.
  • Fulfill and adhere to insurance carrier requirements, governmental rules and regulations, and financial obligations, associated with the services, equipment and/or supplies provided.
  • Contact MedCare Equipment Company whenever you are hospitalized.
  • Contact MedCare Equipment Company whenever you receive a change in your home care prescription.
  • Contact MedCare Equipment Company prior to any change of address.
  • Contact MedCare Equipment Company if you acquire any infectious disease during the time you are receiving services from MedCare Equipment Company.
  • Inform MedCare Equipment Company of any ongoing and/or reoccurring pain for respiratory issues.

Complaints or Problems

If you should have a complaint or wish to discuss a problem, please call 800-503-5554 and ask for the manager. Our office is open Monday through Friday 8 a.m. to 5 p.m. EST.

 

 

 

Medicare Supplier Standards

The products and/or services provided to you by MedCare Equipment Company, LLC are subject to the supplier standards contained in the Federal Regulations shown at 42 Code of Federal Regulations Section 424.57(c). These standards concern business, professional and operational matters (e.g. honoring warranties and hours of operation). The full text of these standards can be found at http://www.ecfr.gov. Upon request, we will furnish a written copy of the standards.

Our Locations

 
Altoona, PA
3203 Fairway Drive
9:00 AM to 12:00PM
1:00 PM to 4:00PM
814-941-1619
Erie, PA
1700 Peach Street
Suite 104
9:00 AM to 12:00PM
1:00 PM to 4:00PM
814-403-4001
Export, PA
1400 Randall Court
Suite 101
9:00 AM to 12:00PM
1:00 PM to 4:00PM
412-457-1120
 

Let Us Hear From You

We appreciate your confidence in MedCare Equipment Company and welcome your comments, concerns or questions about any aspect of your services. If you are dissatisfied with your service / equipment or wish to discuss an issue, please call our Customer Service Department, toll free, 1-800-503-5554.

Our Mission and Vision

At MedCare Equipment Company, our mission is to improve the health and well-being of every life we touch. To carry out that mission, we have adopted a vision that directs us to become the provider of choice in our region; be a highly efficient and cost-effective operation; offer outstanding customer satisfaction along with high quality products and services; increase market share, and enhance financial stability.

Insurance

MedCare accepts all major insurances. For a list of those insurances, visit our website or call our representatives at 1-800-503-5554, option 4.

Affiliates

Excela Health, Conemaugh, Butler, Heritage Valley and Washington Health Systems; Indiana Regional Medical Center, St. Clair Hospital, and UPMC.

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