Breg - Warranty Overview

Published April 6th, 2023 by Zac

To View Breg's Product Warranty Timeframes by Product Click Here Breg products are warranted for manufacturing or materials defects. Please contact Customer Care if you have questions regarding the warranty. Before returning a product, please contact our Customer Care department at 800.321.0607 or 800.897.Breg (2734) for a return authorization numbe

U-Step - Warranty Overview

Published April 6th, 2023 by Zac

U-Step Warranty Page To view U-Steps official warranty page, please click here. Warranty Information Manufacturer covers 1 year from date of purchase for any problems or defects*Please call U-Step directly for product warranty inquires at 1-800-558-7837 Proof of Purchase Required Customer must have proof of purchase for U-Step to honor the above war

Return Policy

Published July 1st, 2024 by Zac

Rental Items Notice of Discontinuing Usage When rental equipment is no longer needed, the patient/caregiver is responsible for notifying MedCare as soon as possible, supplying the following information: Reason for the return of equipment Effective date that equipment is no longer needed Respiratory Equipment - Additional Requirements In addition to

Home Safety Portal - How To

Published March 20th, 2024 by Zac

This page is meant as a new user guide, or even as a refresher, for UPMC Care Managers on how to use the MedCare Home Safety portal. It can also be found on the Home Safety Portal itself using the link in the footer labeled How To . If you are a care manager that doesn't currently have a login for this portal, please reach out to your supervisor or

Your Responsibilities

Published March 31st, 2023 by Zac

Give accurate and complete health information concerning your past illness, hospitalization, medication, allergies and other pertinent items. Be at home at the time of the scheduled visit by the home delivery staff and/or respiratory therapist. Learn how to use the equipment and perform procedures relevant to the use of equipment. Such procedures in

Delivery Notices (Reference)

Published April 6th, 2023 by Zac

Reference Material The below documentation can also be found at the bottom of your original delivery ticket that you received (and signed) either during your in-person equipment setup or electronically if you received your equipment in the mail. It has been posted here for your convenience. A signed copy can be requested by contacting MedCare. Retur

Philips Home Nebulizer - Setup and Usage

Published April 5th, 2023 by Zac

How to Setup your AirSense 11 PAP

Published April 5th, 2023 by Zac

How to Setup and Use your DreamStation (Gen 2)

Published April 5th, 2023 by Zac

Order Notifications & Patient Hub

Published April 8th, 2024 by Zac

Overview At MedCare, we want to keep you as informed as possible when it comes to your healthcare journey with us. To that end, we have a few options for getting order status notifications, delivery notifications, and self-service account management outlined below.  Notice of Choice All notification methods and self-service options mentioned in this

Electrical Safety

Published April 5th, 2023 by Zac

Make sure all plugs and sockets fit firmly and require some force to insert and remove. Place childproof caps on all unused outlets if children are present in the home. Always grasp the plug to remove it from the outlet, never pull it from the cord. Avoid using extension cords. If they must be used, do not overload them. Check cords for fraying, bar

Adjusting Your Philips Respironics Mask

Published April 5th, 2023 by Zac

YouTube Playlist for All Philips Respironics Masks This playlist is provided by Philips Respironics and is subject to change or removal at any time. Click Here for Playlist

Preparing for Your Telehealth Appointment

Published April 6th, 2023 by Zac

Overview For telehealth appointments, including e-setups and virtual visits, MedCare's application of choice is Microsoft Teams. When you schedule a telehealth appointment, you will be emailed the details of your appointment, including links to join the appointment, to the email address you provided our scheduling team. If you need to reschedule or

R800KD - Setup Video

Published April 4th, 2023 by Zac

ResMed Astral 100 - Overview Video

Published February 29th, 2024 by Zac

This video is an overview of the ResMed Astral 100 - Non-Invasive Ventilator, what it is used for, how we use it at MedCare, its overall specs, ports, a demonstration of the unit in operation, as well a common faults and alarms.

How to Setup and Use Your DreamStation (Gen 1)

Published April 5th, 2023 by Zac

Setup & Use Cleaning

Notice On Translations of This Website (Beta)

Published February 26th, 2024 by Zac

Notice About Translations This website may be translated into additional languages using machine learning (AI) to enable non-English speaking patients the ability to review documentation without assistance from an English speaker. This feature is currently in BETA and to that end the content may not be fully translated, translated incorrectly, or tr

Your Rights

Published March 31st, 2023 by Zac

MedCare Equipment Company is committed to offering high quality home medical equipment, supplies and services to our patients/clients. We also believe that our patients, their families and caregivers are to be treated with dignity and respect. MedCare Equipment Company takes its role as a home medical equipment company most seriously. As a result, y

OxLife Liberty - Setup and Usage Video

Published April 5th, 2023 by Zac

How to Setup your Luna G3 PAP

Published April 5th, 2023 by Zac

Downloading Digital Order Receipts

Published September 28th, 2023 by Zac

Overview If an email address is on file for your account, we will send you a digital copy of the order receipt, as well as any forms you may have completed with our Delivery Technician or Respiratory Therapist, after your delivery has been completed. Below are instructions on how to download / view your order receipt and completed forms for your rec

Home Infection Control Tips

Published April 5th, 2023 by Zac

There are simple things you can do to prevent the spread of infection. Professionals, caregivers, family members and patients should use these guidelines for controlling infection:  Clean your hands using soap and warm water. Rub your hands for at least 15 seconds. Rub your palms, fingernails, in between your fingers and the backs of your hands. Use

Patient Information Guide

Published April 3rd, 2023 by Zac

Welcome to MedCare Equipment Company A premiere provider of home medical equipment, supplies, and respiratory care products. As an innovative leader in home medical supplies and equipment, we thank you for the opportunity to help you meet the demands of daily living through our high quality, comprehensive services and products. How We Can Help Our p

Medicare FAQ

Published March 31st, 2023 by Zac

Understanding and navigating your Medicare coverage can be complex; this article provides answers to the most frequently asked questions to help make that process easier. Who qualifies for Medicare benefits? Individuals 65 years of age or older Individuals under 65 with permanent kidney failure (beginning three months after dialysis begins), or Indi

General Machine & Mask Care / Cleaning

Published April 5th, 2023 by Zac

Medi USA - Warranty Overview

Published April 6th, 2023 by Zac

All mediven®, circaid® medical compression products (Ready to Wear and Custom) are backed by a 30-day satisfaction guarantee. If during the first 30 days after purchase the garment is considered not acceptable, medi will replace the garment at no cost to the patient or in the case of custom garments, product may be altered or modified as needed. Pro

Patient Instructions - Nebulizer

Published April 3rd, 2023 by Zac

Overview The following instructions explain the use of the equipment, cleaning, and maintenance procedures to be used. These instructions are designed to supplement the instructions provided in the manufacturer's patient guide. You should have received a prescription from your physician for this equipment and for the medication(s) which are to be us

Product Information Guide

Published January 20th, 2025 by Zac

This article provides an overview of the overall product categories and general items that MedCare offers. It is designed to help referral sources understand the range of products we can set up and service. For inquiries about specific products or manufacturer availability, or if you have questions about a product or service not listed below, please

Patient Instructions - CPAP/BiPAP

Published April 4th, 2023 by Zac

What is Sleep Apnea? Sleep apnea is a medical disorder in which a person stops breathing for short periods of time, while asleep. The most common cause of sleep apnea is an obstruction or blockage of the upper airway by weak throat and tongue muscles. This obstruction prevents the person from breathing fresh oxygen into their lungs and blowing out t

General Safety Guidelines

Published April 5th, 2023 by Zac

General Safety Tips / Maintenance Have working smoke detectors on every level of the home and in each bedroom. Test your smoke detectors monthly and replace the batteries at least yearly. Purchase a new smoke detector if it is at least 10 years old. Have a fire escape plan that includes at least two exits from each room and plan for assistance if yo

In-Home Oxygen Concentrator - Setup & Usage

Published April 5th, 2023 by Zac

Safety Notice - ResMed Masks with Magnets

Published November 22nd, 2023 by Zac

ResMed - Mask Safety Notice As of November 20th, 2023, ResMed has issued the below Urgent Field Safety Notice in regard to ResMed PAP masks with magnets that have the potential to cause magnetic interference with certain medical devices. We have transcribed the letter below into our learning portal for better searchability and readability. There is

Drive - R800KD Rollator User Manual

Published April 4th, 2023 by Zac

Below is the PDF version of the R800KD Rollator User Manual so you can easily access it. https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14616/3149039/DRIVE_R800KD_ROLLATOR.pdf https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14616/3017696/1680624506707-R800KD%2B-%2BOwners%2BManual.pdf  

Patient Instructions - Pulse Oximeter

Published April 5th, 2023 by Zac

What is Pulse Oximetry Pulse Oximetry is a simple and painless test that measures one’s oxygen saturation levels (SpO2) and pulse rate. It rapidly measures how much oxygen there is in the blood and how efficiently it is being carried into the farthest extremities of the body, including the arms and legs. Pulse Oximetry is a noninvasive procedure, wh

Juzo - Warranty Overview

Published April 6th, 2023 by Zac

Return Policy Quality products and satisfied customers have been a part of Juzo's history for over 100 years. We will make every effort to accommodate your returns using the following guidelines: For hygienic reasons, all garments that have been worn must be laundered before returning for evaluation. All products returned must have a return authoriz

Jobst - Warranty Overview

Published April 6th, 2023 by Zac

Warranty By Product Table   Use of Patient Measurements The Privacy Rule protects all "individually identifiable health information" held or transmitted by a covered entity or its business associate, in any form or media, whether electronic, paper, or oral. The Privacy Rule calls this information "protected health information (PHI)." Therefore, if a

Patient Instructions - Air Compressor

Published April 3rd, 2023 by Zac

Air Compressor - Patient Instructions The air compressor is used to create a flow of humidified air for patient use. Air and humidity are regulated by the adjustable pressure gauge located on the air compressor front panel, and the numbered adjustment knob located at the top of the humidity bottle. Supplemental oxygen can also be added to meet your

Setup Cards for Learning Hub

Published January 9th, 2025 by Zac

Overview During your initial equipment setup MedCare will affix on, or include with your equipment, stickers, cards, or flyers with our contact information as well as information on how to access this portal. Overtime these stickers or flyers may fall off, become damaged, lost or you may just want additional copies to give to a family member, careta

BiWaze Cough System - Setup and Usage

Published April 5th, 2023 by Zac

Video Downloadable PDF https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14616/3022400/1680726037888-BiWaze-Cough-Patient-Guide.pdf

Patient Instructions - Oxygen Concentrator

Published April 5th, 2023 by Zac

Traveling With Oxygen? MedCare Equipment Company requires a two-week notice if our assistance is needed in making arrangements when traveling with oxygen.   Cleaning and Maintenance The concentrator cabinet and power cord can be cleaned with a mild household cleaner applied with a damp cloth or sponge and wiped dry.  WARNING: Disconnect power before

Breast Pump Insurance Guide

Published March 10th, 2025 by Zac

Insurance Guidelines The Affordable Care Act requires specific criteria when providing a patient a breast pump. Please provide a qualifying diagnosis that shows the need for the breast pump based on one of the following criteria. The documentation must be dated within the past year. The lactating parent is unable to be present at feeding time The in

Home Medical Equipment and Oxygen Safety

Published April 5th, 2023 by Zac

Use the amount of liter flow ordered by your doctor. Do not have open flames or burning tobacco in a room where oxygen is being used or stored. Post ‘No Smoking’ signs in your home. When you go to a restaurant with your oxygen source, sit in a section away from any open flame such as candles, warming burners, and fireplaces. Keep oxygen cylinders a

How to Setup your AirSense 10 PAP

Published April 5th, 2023 by Zac

Drive Medical - Warranty Overview

Published April 6th, 2023 by Zac

Your Drive brand product is warranted to be free of defects in materials and workmanship for the lifetime of the original customer purchaser. This device was built to exacting standards and carefully inspected prior to shipment. This Lifetime Limited Warranty is an expression of our confidence in the materials and workmanship of our products and our

UPMC Home/Bath Safety Products

Published March 20th, 2024 by Zac

There are currently 3 ways to view the Home/Bath Safety products you may be eligible to order, which are listed below. Note that available products may be updated from year to year, and certain products may only be eligible for select UPMC Plans.  If you have questions about what products you are eligible for, please reach out to your UPMC Health Ca

Medicare Supplier Standards

Published March 31st, 2023 by Zac

Below is a summary of the standards Medicare requires of home medical equipment suppliers. As an approved Medicare provider, MedCare meets or exceeds all of these standards. A supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements and cannot contract with an individual or entity to provide licensed

Movair Luisa Ventilator - Overview Video

Published March 12th, 2024 by Zac

This video is an overview of the Lowenstein (in partnership with Movair) Luisa Ventilator, reviewing what it is used for, how we use it at MedCare, its overall specifications, ports, a demonstration of the unit in operation, as well a common faults and alarms.

Patient Instructions - Phototherapy

Published April 4th, 2023 by Zac

Introduction to Home Phototherapy Congratulations on your new baby! We are sure you will find that bringing a new baby home will be a joyful experience. Throughout this document we will be reviewing certain instructions to make sure that you understand how to care for your baby during the home phototherapy treatment. Your careful adherence to the fo

Patient Instructions - Suction Machine

Published April 5th, 2023 by Zac

Why is suctioning needed? Under normal circumstances, a person clears mucus form his mouth or throat with little effort. These secretions are either coughed out or swallowed. Certain diseases cause a person to have difficulty coughing or swallowing and/or create increased mucus production. When this occurs, suctioning is often prescribed to physical

Accepted Insurances

Published November 6th, 2023 by Zac

Overview Below is a list of most of the insurance providers we accept, this list is updated yearly. An insurance provider being on this list does not mean your specific equipment or diagnosis will be covered by your insurance. If you have any questions on if a specific product or service would be covered, please reach out to your health insurance pr

Your Privacy

Published March 31st, 2023 by Zac

NOTICE OF PRIVACY PRACTICES THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED ANDDISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. MedCare Equipment Company, LLC. is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records re

iGo2 Portable Oxygen Concentrator - Setup & Usage

Published April 5th, 2023 by Zac

Medicare Reimbursement Guidelines

Published August 16th, 2023 by Zac

DJO - Warranty Overview

Published April 6th, 2023 by Zac

At DJO, their return policy is congruent with industry standards, with some products enjoying extended guarantees. Their custom-made Defiance brace comes with a limited lifetime warranty, while other rigid braces carry a one-year warranty. Defiance limited lifetime warranty covers only the latest brace revision. Their products have a limited warrant

OxLife Freedom - Overview Video

Published April 5th, 2023 by Zac

Ventec VOCSN - V+PRO - Overview Video

Published February 29th, 2024 by Zac

This video is an overview of the Ventec VOCSN - V+PRO Ventilator, what it is used for, how we use it at MedCare, its overall specs, ports, a demonstration of the unit in operation, as well a common faults and alarms.

Mask Formulary

Published July 19th, 2024 by Zac

  ResMed   ResMed F20 - Traditional Full-Face Mask ResMed AirTouch F20 - Traditional Memory Foam Full-Face Mask ResMed F30 - Under the Nose Full-Face Mask *minimal contact mask ResMed F30i - Under the Nose Full-Face Mask *top-of-head tubing connection ResMed N20 - Nasal Mask ResMed N30i - Nasal Mask *top-of-head tubing connection ResMed P10 - Nasal

UPMC Home/Bath Safety FAQ

Published March 20th, 2024 by Zac

Below are some of the most common questions about the Home/Bath Safety Program. This FAQ can also be found on the Home Safety Portal. Ordering Can I view the products, with specifications, before ordering? Yes! The Home/Bath Safety products can be viewed on our Home Safety Portal, or in the digital booklet provided by UPMC.     Can I mix bariatric a